PJR Auto Service Inc. ("we", "us", "our") operates pjrauto.com (the "Site") and the related Driver Rate Program booking flow. This Privacy Policy explains what information we collect, how we use it, and your rights under Canadian privacy law (the Personal Information Protection and Electronic Documents Act, "PIPEDA").
This Site does not collect personal information directly. The booking form on our Driver Rate page uses WhatsApp Click-to-Chat: when you submit, your browser opens WhatsApp with a pre-filled message. That message is sent directly from your device to PJR Auto Service. No form data passes through or is stored on this website.
If you choose to contact us by email or phone, we receive only the information you voluntarily provide (your name, contact details, and the content of your message).
We use information you provide only to:
We do not sell, rent, or trade your personal information. We do not use your information for advertising or marketing list-building.
When you use this Site, certain third parties may receive information directly from your browser:
This Site does not set cookies and does not run any analytics or tracking scripts. We do not use advertising pixels. Cloudflare may set strictly necessary cookies (e.g., for bot protection) — these are functional, not tracking.
We keep customer records (service history, invoices) for at least 7 years as required by Canadian tax law. Marketing opt-ins are kept until you unsubscribe. We delete other correspondence within 24 months unless it relates to an active service relationship.
Under PIPEDA, you have the right to:
To exercise any of these rights, contact us using the details below. We respond within 30 days.
The Site uses HTTPS (TLS 1.2+) for all traffic, with additional DDoS protection provided by Cloudflare. Booking data does not pass through our servers (it goes directly to WhatsApp). Physical service records are stored securely at our shop location.
If you have any questions about this Privacy Policy or our handling of your information:
This policy is provided for general informational purposes and does not constitute legal advice. For specific legal questions, please consult a qualified privacy lawyer.